Auteurs: Mounira Djemai, Elias Hadjadj Aoul1 & Messaoud Bouakkaz21Electromechanical Engineering Laboratory,Science faculty, Badji Mokhtar Annaba University, Po box 12, Annaba, Algeria.
2Electromecanical department, Badji Mokhtar University,Po box 12 El Hadjar, Annaba, 23000, Algeria.
Soumis le : 18/02/2018 Révisé le : 16 /05/2018 Accepté le : 20 /05/2018
The first major problem encountered in industrial production was the product meets customer needs, therefore, the largest market share undoubtedly revert to that which will best meet customer requirements. But the client now requires guarantees on the amplitude of the supplier to master its production to ensure him a quality product that leads the company TSS (Arcelor-Mittal) to set up a strict quality system. This system allows the company to meet requirements, satisfy the customer and give him confidence, it requires the company to be certified. In our work, we studied the maintenance and certification of the company according to International Standard ISO 9OO1: 2008 under a system of quality management. This work is to solve some problems encountered during the manufacturing process to produce better and to satisfy the customer.
Key words: quality, audit, procedure, compliance, management, processes.